Digital Tickets

1. What are digital tickets?

Digital Ticketing is a convenient, secure, and contactless service that delivers your tickets instantly to your mobile device using rotating QR codes. Your QR code will appear up to 48 hours before your concert and will refresh every 30 seconds.

2. Why is the Orlando Philharmonic Orchestra using Digital Tickets?

By switching over to digital tickets, you can help save us over $10,000 in materials. Digital Tickets also provide you with an easy, safe, and secure way to receive and share your tickets with friends and family.

3. I don’t have a smartphone and I chose digital tickets. What should I do?

Digital tickets require you to have a smartphone so you can access your tickets in your “mobile wallet”. If you don’t have a smartphone, please contact our Box Office by calling 407.770.0071 or emailing boxoffice@orlandophil.org.

4. What happens if my phone runs out of power when trying to access my digital tickets?

Visit our Box Office when you arrive at the venue. We would be happy to print paper tickets for the ticket owner with a valid ID matching the name on the order.

5. I already attend events at the Dr. Phillips Center and use True Tickets through their wallet, can I just log into that wallet to access my season tickets?

To access your full subscription(s) of tickets to the OPO, you MUST log into our designated wallet. Of course, for other Dr. Phillips Center events, please continue using the Dr. Phillips Center wallet to access tickets.

6. Do I need to download an app to access my mobile tickets?

 No, digital tickets are available on your mobile device via a web browser.

7. Can I print my digital tickets and bring them with me to the concert?

No, please do not print your digital tickets. The barcode displayed requires a live screen so the barcode can re-generate frequently. Screenshots and printouts of digital tickets will not be accepted.

8. Why do you delay displaying the QR codes until right before the concert?

The rotating QR Code is delayed as a deterrent to those who may attempt to resell or counterfeit our tickets.

9. Can I add True Tickets to my Apple Wallet? 

Yes! The most recent upgrade to True Tickets now allows you to add all of your events to your Apple Wallet.

10. Can I add True Tickets to my Android Wallet?

Unfortunately, Android Wallet does not currently support a rotating QR code and is not available at this time.

11. Can I add my Ticket Wallet to my phone’s Home Screen?

Yes! 

For IOS (iPhone and Safari) Steps:

• Open your browser, type in wallet.orlandophil.org then click the “Share Icon” at the bottom of the web browser.
•  After clicking the “Share Icon”, scroll down to “Add to Home Screen.” 
• Touch “Add” in the upper right. 
• Touch the venue icon to login and access your tickets.

For Android (Samsung and Google) Steps:

• Open your browser,  type in wallet.orlandophil.org touch the menu (…) in the top right of the web browser.
• Scroll down and touch “Add to Home Screen.”
• Rename the page if you would like and touch “Add.”
• Confirm and touch “Add.”
• Touch the venue icon to login and access your tickets.

12. I am a subscriber and received my printed tickets in the mail. Can I still use them?

Yes! Please note that you are unable to have access to digital and physical tickets simultaneously. Please contact us at 407.770.0071 or at boxoffice@orlandophil.org for more information.

1. Can I share my tickets with others?

Yes, digital tickets make it easy to share tickets with your party!

• Log into your ticket wallet on your mobile device and tap the event you would like to share tickets for.
• Click the “Share Tickets” button.
• Let us know who is coming with you and which tickets to share by entering their full name.
• Send the digital tickets to your guests.

Once your guests claim their tickets, we will deliver the rotating QR code to their digital wallet just before the performance.

2. How does digital ticket sharing work?

When you share a digital ticket, the person you send the tickets to will accept the digital tickets within our secure system. Once the digital ticket is accepted, we deliver the ticket immediately, then the secure rotating QR code will populate at a designated time and date for use at the venue.

3. What’s the benefit of sharing digital tickets?

Sharing a digital ticket allows you to securely send tickets from your ticket wallet to other people. You can choose to send some or all of your digital tickets. Sharing your digital tickets allows everyone attending the event to have their ticket! It’s convenient, safe, and completely free.

4. Do I have to share all of my digital tickets?

No, you can share all or some of your digital tickets with your guests.

5. Will the person I share digital tickets with need an Orlando Philharmonic Orchestra ticketing account?

Yes, and it takes just a few seconds to create one. If they already have a ticketing account, be sure your guest uses that username/email address and password to log into the ticket wallet and accept the shared tickets from you. If they do not have a ticketing account, they should click on the ‘Register a new account’ button after following the link you shared to create an account and then accept the shared digital tickets.

6. Why does my friend/family/colleague have to create an account to accept shared digital tickets?

Digital tickets are delivered through a secure website that links your ticketing account directly with the digital tickets you have received. Shared digital tickets are not valid until the recipient claims them, then they are moved to their secure digital ticket wallet.

7. How do I know if my guest has accepted the tickets?

Once you share a digital ticket, you will see one of two statuses.

Ticket Shared with (Your Guest’s Name) Pending

• Your friend has not accepted the digital tickets yet.
• You may want to remind them to check their email or text messages for the ticket invite link you sent them.
• At this stage, you can also “Share the invite again” or “Get this ticket back” in your wallet. 

Ticket Accepted by (Your Guest’s Name)

• Your guest has claimed your tickets.
• At this stage, as the owner of the tickets, you can also “Get this ticket back” in your wallet. 

8. Can I share digital tickets that have been shared with me?

Yes, once you accept the tickets you are now the ticket recipient. If you can’t use them, you can return them to the person who sent them or share them with anyone you want.

9. Can I share my digital tickets before the secure rotating QR code has been delivered at the designated time and date on the ticket?

If you see the ‘Share Tickets’ button on your tickets, you can share them, even if your secure QR code isn’t live yet.

10. Can I share my digital tickets from my desktop computer?

Yes, you can, but we encourage you to use your mobile device as the process was designed for mobile use. If you still prefer to use your desktop, please copy the link into an email and send it to your guest. The link will not display the tickets but will redirect your guest to a landing page where they will claim the tickets.

Web browsers may offer sharing options similar to those usually on mobile devices. Still, we encourage you to copy the link supplied and email it from your preferred email address or use your mobile device for sharing.

11. Will the person sending the digital tickets know I accepted them?

Once you accept the ticket, the sender can see that you have accepted the digital tickets in their digital wallet.

1. My rotating QR code disappeared after it was delivered. What should I do?

Refresh the webpage you are on and the dynamic QR code will display again.

2. I just got to the venue and my wallet won’t load, what do I do?

This is a COMMON problem due to most venue wifi connections being overwhelmed by the amount of guests visiting at the same time. We recommend turning your wifi access off and then on again, connect to the venue wifi (if available), and reloading your wallet. If this doesn’t work, but you are on a cellular network, turn off your wifi and try to access your wallet once more. If all fails, visit the Box Office at the venue to assist. 

3. If I don’t have a smartphone, how can I access digital tickets?

You must have a smartphone at the venue to access your digital tickets. If you do not have a smartphone when you purchase tickets, you can select to have the tickets held at Will Call. If you’ve already purchased digital tickets that you can’t access, please call our Box Office at 407.770.0071, and we will be glad to help you arrange to pick your tickets up.

4. Why do I need to create an account to accept shared digital tickets?

Digital tickets are delivered through a secure website that links your ticketing account directly with the digital tickets you have received. Shared digital tickets are not valid until the recipient claims them, then they are moved to your secure digital ticket wallet.

5. What is the required information to create a ticketing account when registering for a ticket wallet? 

First and last name, email address, a password that is between 12 and 40 characters long. In addition, we ask that you share your phone number with us so we can contact you should an event be canceled, and your postal code.

6. I lost the email/text for my transferred tickets. What should I do?

Ask the sender to resend the invite by clicking the ‘Share This Invite Again’ button which will generate a new link for you to use to claim the digital tickets. If you still have trouble finding the link, ask the owner to send it to you in a different format, such as by email rather than a text message.