Know Before You Go

Everything you need to know before concert day with your Orlando Philharmonic Orchestra.

We’re excited to have you join the Orlando Philharmonic this Season! Whether this is your first time with the Philharmonic, or you’re a long-time patron, the information found below will ensure that your visit is as enjoyable as possible.

Some relevant information such as day-of ticket sales, special parking options, instructions for venue entry, food and beverage options, and intermission information will come in the week before the performance in the form of a Know Before You Go email to all performance ticket holders.

If you have any questions or concerns before a performance, you can always reach out to The Frank Santos/Dan Dantin Box Office at boxoffice@orlandophil.org or 407.770.0071. You can also request a call by clicking here.

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Before You Arrive

Public Health & Safety

Our first priority is the safety of our patrons, staff, and performers. The Philharmonic will follow the guidance from federal, state, and local officials to make safety our top priority.

Starting with our January 8 performance of Gershwin’s Concerto in F, all OPO patrons will be asked to wear a face mask covering the nose and mouth at all times in all venues. Face masks may be removed while actively eating or drinking. All performances will still be sat at full capacity with no socially distanced seating.

For concerts at The Plaza Live: In addition to requiring masks for all attendees, ALL Plaza shows will also require attendees to provide proof of a negative COVID-19 test result within 72 hours of the event OR full COVID-19 vaccination (at least two weeks after final dose. As of right now – boosters are not required). Proof must be a PRINTED copy of a negative test result or vaccination or the original vaccination card. Beginning on Monday, January 17th, North Shore Clinical Labs will be on-site 2 hours prior to doors for free rapid testing for PATRONS ONLY. You must show your ticket to the event in order to be tested.

Click here for additional health and safety updates to know before you visit your Orlando Philharmonic Orchestra.

For the latest COVID Safety Information from the Orange County Government, click here.


Your Tickets

This Season, print-at-home/mobile tickets will be utilized for Classics, Pops (except for Home for the Holidays), and Focus Concerts. Tickets will be sent to the email address associated with your account/purchase.

Tickets will come from the email address boxoffice@orlandophil.org with the subject line “Your Print at Home Ticket(s) from Orlando Philharmonic”. Attached to the email is a PDF file containing your ticket(s). These PDFs have barcodes, which you will need to present at the venue doors on concert day.

You have two options for bringing these tickets to the concert: you may print them at home or show them on your mobile device when arriving at the venue. If you need assistance on the day of the concert, our Box Office will be on-site to assist you. Please email boxoffice@orlandophil.org or call 407.770.0071 if you are unable to find your print-at-home tickets in your inbox 24 hours before the performance.

For Symphony Storytime and Resonate Festival performances: Due to these performances being General Admission, patrons will not be receiving physical or print-at-home tickets. Instead, ticket holders will be checked in upon arrival to The Plaza Live based on a master list of all performance ticket holders. You will still receive a confirmation in your email after purchasing your tickets. This excludes individuals holding an all-access pass to all six concerts in the 2021 Resonate Festival, who will receive a badge and lanyard at check-in.

At The Venue

Venue Information

Please see below for information on each of the venues your Orlando Philharmonic will visit this Season– including seating maps, transportation and parking, and more.

Lynx or Lymmo transportation may also be available on days of performances.

Lobby doors will open an hour before performance time, and venue doors will open 30 minutes before. Please plan accordingly, as we are unable to provide refunds or exchanges for latecomers. Latecomers or guests who leave during a performance will only be allowed into the seating area in between pieces or at intermission. Re-entry policies will also vary for each event, so check beforehand—and keep your ticket with you at all times.

STEINMETZ HALL

445 S Magnolia Avenue, Orlando, FL 32801

Get Directions

For information on parking, ticketing, health and safety procedures, and more please visit our Steinmetz Hall Know Before you Go page.

Steinmetz Hall Know Before You Go Page

CALVARY ORLANDO

1199 Clay Street, Winter Park, FL 32789

Get Directions

Venue Seating Map

HEALTH AND SAFETY: starting with Gershwin’s Concerto in F on Saturday, January 8, 2022, face masks are required for all patrons ages 2+ at all times. Face masks can be removed while actively eating or drinking. COVID testing or vaccination for audience members is also encouraged but not required. No proof of testing or vaccination will be required for admission into concerts at Calvary Orlando.

PARKING: available for free on-site. The largest parking lot is on the Southside of the building near the South Concourse. There is a guest drop-off and pick-up area located in front of the South Concourse. Valet parking is unavailable at this venue. Accessible parking is available on a first-come, first-served basis. Please use ADA parking by the South Concourse entrances and enter through the South Concourse doors. This will allow for the easiest path of travel and access to the seating area. A hanging placard or accessible license plate is required to gain access to accessible parking.

SEATING: Elevators are available for use to reach the main floor of the seating area. Please note that some single ticket purchases may be placed in the balcony but balcony seats are only accessible by stairs. For seating requests or ADA seating, please contact The Frank Santos/Dan Dantin Box Office at boxoffice@orlandophil.org or 407.770.0071.

For Classics concerts: Lobby doors open at 6:30 p.m., and house doors open at 7 p.m. Performances begin at 7:30 p.m.

THE PLAZA LIVE

425 North Bumby Avenue, Orlando, FL 32803

Get Directions

Venue Seating Map

HEALTH AND SAFETY: The Plaza Live has updated its policy regarding COVID-19 safety. As of Monday, January 3, 2022, face coverings are now required at all times for guests two years of age and older, both vaccinated and unvaccinated. In addition, ALL Plaza shows will require attendees to provide proof of a negative COVID-19 test result within 72 hours of the event OR full COVID-19 vaccination (at least two weeks after final dose. As of right now – boosters are not required). Proof must be a PRINTED copy of a negative test result or vaccination or the original vaccination card. Beginning on Monday, January 17th, North Shore Clinical Labs will be on-site 2 hours prior to doors for free rapid testing for PATRONS ONLY. You must show your ticket to the event in order to be tested.

Patrons will also be required to provide proof of either a negative COVID-19 test or vaccination at the door. See below for more details.

  • Face coverings are now required at all times for guests two years of age and older, both vaccinated and unvaccinated
  • When you arrive, moving/standing/sitting throughout the building, at your seats, in restrooms and when you leave.
  • You can briefly take off your face covering when actively eating or drinking.
  • Face coverings must fully cover nose and mouth, and secure under chin.
  • Prohibited face coverings:
    • Bandana-style masks (do not fit securely around mouth or under chin).
    • Masks with exhalation valves/vents (do not prevent water droplets from being expelled).

These health and safety updates are in agreement with the Center for Disease Control and Prevention’s newly released rate of transmission data and recommendation for Orange County. For the latest information, click here.

PARKING: The Plaza Live offers 400 free parking spaces, and overflow parking is available in front of Old Navy in the Colonial Plaza Mall [map]. There is a guest drop-off and pick-up area located in the northeast corner of the building. Valet parking is unavailable for concerts at The Plaza Live. Accessible parking spots are available on a first-come, first-served basis by entering off of Bumby Avenue and parking on the south side of the lot. A hanging placard or accessible license plate is required to gain access to accessible parking.

FESTIVAL PARK

2911 East Robinson Street, Orlando, FL 32803

Get Directions

SEATING: Please note that for both performances, chairs and tables will be provided for both Subscribers and General Admission ticket holders. The seating area will be divided into two sections: subscriber seating in the front, and General Admission seating in the rear. All ticket holders will be seated first-come, first-served in their designated area. ADA seating with tables and chairs will also be available and reserved for ADA patrons on a first-come-first-served basis. Seating cannot be reserved for individuals or parties ahead of the performance.

PARKING: There are two options available for parking. One option is paid parking on-site at Festival Park. This parking will be available for purchase on-site at Festival Park ($20 per Premium spot, $15 per ADA spot), for cash only. Only a limited number of parking spots are available for purchase, on a first-come-first-served basis.

The second option is free parking at The Plaza Live, with a non-stop shuttle service to Festival Park. The shuttle service is also ADA accessible. This shuttle will begin running from The Plaza Live one hour before each performance. A shuttle will be available at Festival Park to return patrons to their vehicles at The Plaza Live at any time, stationed on Festival Way. There will also be a patron drop-off zone at the intersection of Robinson Street and Festival Way, where guests can be dropped off before parking at The Plaza Live.


Food & Beverages

At many of our performances, food and beverages (both alcoholic and non-alcoholic) will be available for purchase. Please see below for venue and series-specific information on what will be available and permitted.

For performances at Calvary Orlando, a coffee stand will be available to purchase non-alcoholic drinks. Outside food and beverages are not permitted within the venue.

For performances at The Plaza Live (except for Symphony Storytime performances), beverages (alcoholic and non-alcoholic) will be available for purchase from the Friends Bar. Outside food and beverages are not permitted within the venue, except for bottled water at Symphony Storytime Series performances.

For performances at Festival Park, a food and beverage vendor market will be available for patrons to purchase food and beverages (alcoholic and non-alcoholic) before and during performances. Items purchased in the vendor market are permitted within the performance space; however, outside food and beverages not purchased in the vendor market– with the exception of water bottles– are not permitted within the venue.


Pre-Concert Conversations

Presented one hour before select Classics and Focus Series performances, these informative and entertaining 30-minute talks are complementary for ticket holders.

Please check back in the future for information regarding upcoming pre-concert conversations.


Dress Code

At all Orlando Philharmonic performances, there is no formal dress code unless otherwise stated. We want you to dress to your comfort level!

Please note that at outdoor venues, such as Festival Park, you will want to dress appropriately for the weather and the elements. Hats, sunglasses, and other protective sun gear are recommended, as well as bug spray and sunscreen. We also recommend comfortable walking shoes. Please note that umbrellas are not permitted at outdoor performances.

Some indoor performances may also warrant a light jacket or sweater, so please plan accordingly.


Audio and Video Recording

Audio and video recording of any kind is strictly prohibited at all Orlando Philharmonic Orchestra performances.

You’ve just gotten to your seat, the orchestra is warming up, and you want to snap a few photos – be our guest! We’re more than happy for you to capture your memories with family and friends, and even check in on social media to let us know that you’re at the concert with us. However, while the orchestra is performing, we kindly ask that you either turn your phones off or set them on silent, and refrain from audio/video recording or photographing.


Prohibited Items

Please see the list below for items prohibited at all Orlando Philharmonic Orchestra performances and events, unless otherwise stated. Patrons will not be allowed admittance into the venue by security if in possession of any of the following.

  • Weapons of any kind— including but not limited to firearms, knives, sharp-edged objects, mace and pepper spray
  • Illegal drugs
  • Cigarettes and electronic cigarettes, and the use of them
  • Flasks, coolers, and outside food and beverages (with the exception of water bottles at outdoor performances)
  • Outside seating, pop-up tents and umbrellas (chairs will be provided at all performances, both indoors and outdoors)
  • Skates, skateboards, bicycles and other recreational equipment
  • Items with indecent or derogatory messaging
  • Distracting items—including laser pointers, noisemakers, amplifiers, balloons, banners and signs
  • Face paint, costume masks and wrapped gifts
  • Unauthorized handbills, giveaways, samples and verbal solicitation
  • Audio and video recorders, tablets, cameras with detachable lenses larger than 6”, tri-pods, mono-pods and selfie sticks
  • Pets, except service animals
  • Any other items deemed by the Orlando Philharmonic Orchestra as dangerous, illegal or detrimental to others enjoying the experience

Other Important Information

Please see below for other information which may be relevant to your visit to the Orlando Philharmonic Orchestra.

Restrooms will be available on-site at all Orlando Philharmonic performances and events.

Inclement weather will not affect indoor performances. For outdoor performances, a rain date may be applicable and will be communicated prior to the performances.

Road closures may occur on the day of select performances. Please check the Know Before You Go email communications sent to you before performances for this information, and plan accordingly to reach the venue in a timely manner.

OPO-branded face masks will be for sale at many performances this Season! Stop by the marketing table to purchase one for $10 + tax before and after the performance. (Only accepting card, no cash)

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