FAQs

Answers to all of your big questions like where to park, what to wear, and when to clap.

We’ve compiled our Frequently Asked Questions concerning the 2020-2021 Season, Steinmetz Hall, subscription packages, and more.

2020-2021 SEASON QUESTIONS:

Q: How do I read my renewal form?

A: Your renewal form lists your series, your seat information, and your price level. View an example of the renewal form.

  • Series: SUB-ES10 (Super Series), SUB-ES4 (Pops Series), SUB-ES6 (Classics Series), FOCSUBAd (Focus Series)
  • Bob Carr Seating: Divided into 2 sections: Orchestra and Balcony.
    • Ex.) ORC RGT, F 21 means Orchestra Right, Row F, Seat 21
  • Steinmetz Seating: Divided into 4 Tiers: Orchestra, Grand, Center, & Upper.
    • Ex.) UPPER, A 120 means Upper Tier, Row A, Seat 120
      • In Steinmetz Hall, seats located Orchestra tier left are all odd numbers (1,3,5, etc.) and seats located Orchestra tier right are all even numbers (2,4,6, etc.).
  • Bob Carr Price Levels: CC (Conductor’s Circle), G (Gold), S (Silver), B (Bronze), E (Emerald)
  • Steinmetz Price Levels: P1 (Price Level 1), P2 (Price Level 2), P3 (Price Level 3), P4 (Price Level 4), P5 (Price Level 5)

 

Q: What does P {number} on my renewal form mean?

A: This corresponds to the Price Level of your seats in Steinmetz Hall and is a new type of pricing level. The levels are P1 (Price Level 1), P2 (Price Level 2), P3 (Price Level 3), P4 (Price Level 4), P5 (Price Level 5), with P1 being the highest ticket price and P5 being the most affordable ticket price.

 

Q: On my subscription package invoice, why am I not seeing the free concert that comes with the subscription?

A: You won’t see a zero or ‘free’ next to any one concert on the invoice. We have factored in the discount on the price of each concert ticket into the series package, and where this adds up to the greatest savings is in the sum of single priced tickets vs buying a subscription package.

Internally for our operations, we still factor the price of the total package against each of the events being attended. So you will see a price next to each of the events on your invoice. The amount on your invoice already factors in the savings, so there is no additional discount, as it has already been applied. Therefore, due to the difference in price between a single ticket purchase and your subscriber discount, you end up getting the concert ‘free’.

 

Q: I don’t understand the seating map. Can you tell me where my seats are located?

A: The seating maps in the 2020-2021 renewal brochure will be color-coded according to price levels. This includes Steinmetz Hall, Bob Carr Theater, and The Plaza Live. Please reference the seats listed on your renewal form and follow the seating breakdown listed above. For additional seating maps, please visit: https://orlandophil.org/seating-maps/.

 

Q: What is the deadline to renew my subscription?

A: The deadline to renew subscriptions is May 29, 2020. We know there are extenuating circumstances due to the COVID-19 pandemic. Please contact the Box Office with questions regarding payment and subscription renewals.

 

Q: How far are my seats from the stage?

A: The depth of Steinmetz Hall as compared to Bob Carr Theater is approximately half and the distance to the stage will vary by each seat. Additional information about the design of Steinmetz Hall can be found at: https://www.drphillipscenter.org/explore/phase-2/.

 

Q: Can I change my seats?

A: Please feel free to reach out to the Orlando Philharmonic Orchestra Box Office via email at boxoffice@orlandophil.org or via phone at 407.770.0071 and they will work to assist with changing your seats.

 

Q: Can I buy parking?

A: The Orlando Philharmonic Orchestra will not be selling parking spots for the 2020-2021 Season as it has in years past. However, the Dr. Phillips Center for the Performing Arts offers valet parking, garage parking, and in some cases street parking. Parking at The Plaza Live will continue to be free. For more information on parking at the venues, please visit: https://orlandophil.org/getting-here/.

 

Q: Is next season going to happen? What is your plan around COVID-19?

A: We know there are questions about our plans for next season with regard to social distancing in a COVID-19 world. While we see Central Florida beginning to open up, and many forms of businesses are now operating again, there is as of yet no guidance as to when theaters and concert halls may resume their activities. We do expect to be playing live in September and to offer a full 2020-2021 Season, but we also know there are a variety of possible scenarios, and we are planning for as many of them as we can. As a guiding principle, safety comes first, and we will follow all Orange County and City of Orlando regulations and recommendations in our operations. For the latest information, please visit our Public Health page on our website.

 

 

STEINMETZ HALL QUESTIONS:

Q: What is the difference in Tiers 2 (Grand Tier), 3 (Center Tier), and 4 (Upper Tier) in Steinmetz Hall?

A: The main difference between the Tiers is the height. They will be ascending numerically, with Tier 4 (Upper Tier) being the highest up. It all depends if you prefer more of a bird’s eye view of the stage, like in Tier 4 (Upper Tier), or would prefer to be more head-on, like in Tier 2 (Grand Tier).

 

Q: Is there a 5th Tier in the hall?

A: There are 4 Tiers in Steinmetz Hall- Orchestra, Grand, Center, and Upper. The Orchestra (Tier 1) is split between two sections that are separated by 7 steps.

 

Q: What if I have special accessibility needs?

A: Each level of Steinmetz Hall will have elevator and bathroom access, as well as wheelchair and accessible seating.

 

 Q: Where is the “best seat” in Steinmetz Hall?

A: Steinmetz Hall was designed to have no poor seating sections. Each patron, no matter how high up or how far back, will be provided with an optimal visual and audio experience.

 

Q: When can I see where I will be sitting in Steinmetz Hall?

A: We are hoping to host a ‘Meet Your Seat’ event for our subscribers and donors later in the Fall of 2020, as the City of Orlando and Orange County permit public gatherings. You will receive an invitation to the event with more information as it gets closer.

 

Q: What do I do if I don’t like my seats assigned for the 2020-2021 Season?

A: Although there should be no bad seat in the house, please feel free to reach out to the Orlando Philharmonic Orchestra Box Office and they will assist you to the best of their ability to find more preferable seating.

 

Q: Where are the entrances and exits to the hall located?

A:  Entrances and Exits are located on each Tier of Steinmetz Hall both on the rear and sides of each tier.

 

 

2019-2020 SEASON QUESTIONS:

Q: I have tickets for concerts that were postponed. What do I do with these tickets? When will I know if postponed concerts are rescheduled?

A: There were several events postponed in the Spring of 2020. To check the status of events, please visit our Public Health page: https://orlandophil.org/public-health/

We are hoping to reschedule events in the late Summer of 2020. As of right now, guidance from Orange County and the City of Orlando does not permit gatherings of more than ten people, which would apply to our concerts. We are hopeful that by the end of summer these types of events will be permitted. Due to the current uncertainty, we have not released the rescheduled dates. When we do have information on rescheduled concerts, ticket holders will be notified and tickets from the postponed events will be honored.

 

Q: Can I get a refund if concerts are canceled?

A: We are hoping to reschedule events in the late Summer of 2020 that were previously postponed from Spring 2020. If the event we are not able to reschedule the concerts, you will have the option to receive credit for them toward a future purchase, to turn them into a donation, or to receive a refund. We appreciate your patience and understanding as we work diligently to ensure the best concert experience and safety for all.

 

 

GENERAL QUESTIONS:

Q: How can I get in contact with the Orlando Philharmonic Orchestra?

A: You can reach the Orlando Philharmonic Orchestra Monday through Friday, 10:00 a.m. to 4:00 p.m., via phone at 407.770.0071 or via email at boxoffice@orlandophil.org. If you call and no one answers, leave one voicemail and they will return your call as soon as possible. You can also request a call back on the Orlando Philharmonic website, https://orlandophil.org/request-a-call/.

 

Q: Where are the Orlando Philharmonic Orchestra offices located?

A: The offices are located at The Plaza Live at 425 N. Bumby Ave., Orlando, FL 32803.

 

Q: How can I adjust seating, purchase additional tickets, or inquire about upcoming performances?

A: Please feel free to reach out to the Orlando Philharmonic Orchestra Box Office via email at boxoffice@orlandophil.org or via phone at 407.770.0071.

 

Q: How can I arrange for parking?

A: The Orlando Philharmonic Orchestra will not be selling parking spots for the 2020-2021 Season as it has in years past. However, the Dr. Phillips Center for the Performing Arts offers valet parking and garage parking, available for pre-purchase for the new season on their website. For more information, please visit https://www.drphillipscenter.org/explore/visit/parking-and-transportation/.

 

Q: What if I have a conflict with one of the performance times in my subscription?

A: One of the benefits of being a subscriber to the Orlando Philharmonic Orchestra is that we will exchange your tickets at no extra cost to you, as long as the information is provided by at least 4:00 p.m. the business day prior to the performance. Simply call the Box Office at 407.770.0071 or email boxoffice@orlandophil.org for assistance in exchanging your tickets.

 

Q: I’m interested in subscribing or having someone I know subscribe to the 2020-2021 Season. Is it too late?

A: It’s not too late to subscribe to our 2020-2021 Season! Visit www.orlandophil.org or call 407.770.0071 for assistance. For general inquiries, please feel free to email us at boxoffice@orlandophil.org.

 

Q: Do I have to pay for my subscription in one payment?

A: You do not! You have the option to pay for your subscription in one payment, or you can split it into two 50-50 payments if you renew by June 1st! The second payment will be processed on August 1st, 2020.

To make the most of your experience, we recommend that you arrive at least 30 minutes prior to the performance (45 minutes if your tickets are at Will Call.) This will offer you plenty of time to find parking, enter the venue, and make it to your seat.

The Orlando Philharmonic Orchestra is happy to present a pre-concert conversation one hour before every FAIRWINDS Classics Series concert. The pre-concert conversation is free to anyone attending the concert, and offers a unique opportunity to learn more about the artists and conductors, and the music that will be performed during the concert.

Late Seating/Re-Entry: Please note that any patrons arriving late or re-entering the theater will be seated during the first appropriate pause in the music, at the discretion of the usher.

While our musicians wear tuxedos and traditional black orchestra dress, formal attire is not a requirement at Orlando Philharmonic performances. We encourage you to wear what makes you comfortable, and enjoy the concert*.

Most Orlando Philharmonic patrons dress as if they were going to dinner at a nice restaurant. Please refrain from wearing strong perfumes or colognes, as they may disrupt other patrons and performers.

*Note that the temperature inside the theaters or at outside venues can fluctuate, so a light sweater is recommended.

There has been much debate about when to clap during orchestra performances, but it is still common for audiences to clap only after a piece is finished. For pieces with several movements, there will be a short pause between each section (your program book will list how many movements a piece has for reference). If you are ever unsure of when to clap, simply wait until the conductor has turned to face the audience, or follow the lead of your fellow concert-goers.

You’ve just gotten to your seat, the orchestra is warming up, and you want to snap a few photos – be our guest! We’re more than happy for you to capture your memories with family and friends, and even check in on social media to let us know that you’re at the concert with us. While the orchestra is performing, we kindly ask that you either turn your phones off or set them on silent, and refrain from audio/video recording or photographing.

There are several parking options for FAIRWINDS Classics Series and Pops Series concerts located around Calvary Orlando and Exploria Stadium.

Classics & Pops Series Venue Parking Info

Parking for the Focus Series and Symphony Storytime Series is located at The Plaza Live. Parking is free in the lot surrounding the venue, with overflow parking available in front of Old Navy in the Colonial Plaza. Parking often fills quickly, so we recommend that you arrive early for your best experience.

The Plaza Live Parking Info

The Orlando Philharmonic loves to see families enjoying music together. We recommend that our FAIRWINDS Classics Series and Focus Series performances are best enjoyed by children ages 10 and up. Some of our Pops Series matinee concerts, such as Home for the Holidays: A Midnight Clear, are perfect to enjoy with family.

If you’re looking for a music experience made especially for your little ones, then we invite you to learn more about our Symphony Storytime Series, Young People’s Concerts and other special events throughout the Season. Browse family-friendly events now.

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