FAQs

Answers to all of your big questions like where to park, what to wear, and when to clap.

We’ve compiled our Frequently Asked Questions concerning the 2021-2022 Season, Steinmetz Hall, subscription packages, and more.

2021-2022 SEASON QUESTIONS:

Q: How do I read my renewal form?

A: Your renewal form lists your series subscription and your price level.

  • Series: Listed based on the subscription package you had in the 2020-2021 Season and are labeled as the following: SUB-ES11 (Super Series), SUB-ES5 (Pops Series), SUB-ES6 (Classics Series), FOCSUBAd (Focus Series)
  • Price Levels: CC (Conductor’s Circle), G (Gold), S (Silver), B (Bronze), E (Emerald)
  • The Resonate Festival, new this season, may be added to your subscription.
  • There is also a place to make a donation to help support live music. We appreciate your support very much!
  • You can make changes or additions, update your contact information, and include payment on the back page of the renewal form.

Q: Why is my seating information not included on my renewal form?

A: Due to the various venues in which the Philharmonic will perform during the course of the 2021-2022 Season, there are a variety of seating options available next Season. For events at Festival Park, subscribers will have a reserved area with tables and chairs available on a first-come, first-served basis. For events at Calvary Orlando, as well as concerts in the Main Hall of The Plaza Live, subscribers will be assigned rows and seats based on subscription level, with the higher price levels receiving the best available seating in the venue.

For special seating requests, please note those on the back side of your renewal form and the Box Office will make every attempt to accommodate your request.

Q: On my subscription package invoice, why am I not seeing the free concert/concerts that come with the subscription?

A: You won’t see a zero or ‘free’ next to any one concert on the invoice. We have factored in the discount on the price of each concert ticket into the series package, and where this adds up to the greatest savings is in the sum of single-priced tickets compared to the cost of buying a subscription package.

For internal accounting reasons, we still factor the price of the total package against each of the events being attended. So you will see a price next to each of the events on your invoice. The amount on your invoice already factors in the savings, so there is no additional discount, as it has already been applied. Therefore, due to the difference in price between a single ticket purchase and your subscriber discount, you end up getting the concert ‘free’.

Q: I don’t understand the seating map. Can you help me understand?

A: Seating is different in each venue. For performances at Festival Park, there will not be a seating chart. These events will have assigned seating sections, with a reserved space for subscribers up front with seats available on a first-come first-served basis. For seating maps, please visit: https://orlandophil.org/seating-maps/

Q: Why are we in different venues? And why are some concerts outside?

A: The Orlando Philharmonic puts the safety of its musicians and patrons first and during this time of the ongoing pandemic, we are striving to present concerts in venues that allow for ample social distancing between parties.

Q: I don’t like one of the venues for next Season. What are my options?

A: A benefit you receive as a subscriber is that you may exchange your Season tickets at any time or request an account credit for any concert you are unable to attend. You also receive the first choice of best available seating for the Season as a subscriber. You may request an exchange or account credit online at: https://orlandophil.org/box-office/#ticket-exchange

Q: What is the deadline to renew my subscription?

A: The deadline to renew subscriptions is May 24, 2021, which has changed from what you will see printed on the materials in your subscriber renewal packet. We know there are extenuating circumstances due to the COVID-19 pandemic. Please contact the Box Office with questions regarding payment and subscription renewals.

Q: Can I change my seats?

A: Please feel free to reach out to the Orlando Philharmonic Orchestra Box Office via email at boxoffice@orlandophil.org or via phone at 407.770.0071 and they will work to assist with changing your seats.

Q: Can I buy parking?

A: The Orlando Philharmonic Orchestra will not be selling parking spots for the 2021-2022 Season as it has in years past. However, parking at Calvary Orlando, Festival Park, and The Plaza Live will continue to be free. The Philharmonic will also continue to offer free shuttle service and golf carts to assist in transportation, as needed. For more information on parking at the venues, please visit: https://orlandophil.org/getting-here/

Q: How will I receive my tickets and how is ticketing going to work this season?

A: For the 2021-2022 Season tickets will continue to be emailed out two weeks prior to each concert, as has happened in the 2020-2021 Season. Emails with tickets will come from boxoffice@orlandophil.org and will include an attachment with your print at home tickets with the subject line “Your Print at Home Ticket(s) from Orlando Philharmonic”. Print at home tickets can either be shown on your mobile phone at the Box Office entrance or printed out and brought with you to be shown at the entrance. Ticketing will remain via a print-at-home option to maintain minimal points of contact with tickets. Again, this is for the health and safety of all due to the ongoing pandemic. “Will Call” will still be available for ticket pickup as requested.

Q: I am still concerned about the ongoing COVID-19 pandemic. How have you factored this into your planning?

A: We have successfully performed in various venues in the current Season, including all those we will use in the 2021-2022 Season. We have developed a robust system of safety practices and based on our successful experience in the current season, we are confident we will play our 2021-2022 Season as planned. As a guiding principle, safety comes first, and we will follow all Orange County and City of Orlando regulations and recommendations in our operations. For the latest information, please visit:

Q: Will seating continue to be socially distanced next Season?

A: At this time, the plan is for the 2021-2022 Focus Series to be inside the Main Hall at The Plaza Live at 100% capacity and all other concerts are planned to be performed at 100% capacity. The Orlando Philharmonic Orchestra will continue to follow the guidance of the CDC and state and local government recommendations for operating live events, whether indoor or outdoor.

Q: When is Steinmetz Hall going to open?

A: Construction of Steinmetz Hall is nearly completed, however the Dr. Phillips Center for the Performing Arts has been impacted by the pandemic. At this time, operations are limited to the Frontyard Festival™, Walt Disney Theater, and Pugh Theater. We expect that Steinmetz Hall will not open until the performing arts center can resume full, pre-pandemic operations.

Q: Why are we not in Bob Carr Theater?

A: Bob Carr Theater remains permanently closed at this time. We do not expect that the Orlando Philharmonic Orchestra will return to the Bob Carr Theater at any point in the future.

Q: I wasn’t a subscriber in 2020-2021 but I was in 2019-2020, why am I receiving this?

A: Due to the COVID-19 pandemic and the impact it had on Orlando Philharmonic subscribers, we are offering those who subscribed in the 2019-2020 Season the opportunity to return as a subscriber before subscriptions open to the public. We know many of you have been unable to attend performances and we hope you will be able to return to concerts this fall.

GENERAL QUESTIONS:

Q: I have funds on my account from the 2020-2021 Season. What happens with those funds?

A: Funds that remain on account are eligible for use at any concert prior to June 30, 2021. These funds can also be applied to a subscription renewal balance for the upcoming Season. Any funds that remain on account after June 30, 2021, will be considered a tax-deductible donation to the organization.

Q: How can I get in contact with the Box Office?

A: You can reach the Orlando Philharmonic Orchestra Box Office Monday through Friday, 10:00 a.m. to 4:00 p.m., via phone at 407.770.0071 or via email at boxoffice@orlandophil.org. If you call and no one answers, leave one voicemail and they will return your call as soon as possible. You can also request a call back on the Orlando Philharmonic website, https://orlandophil.org/request-a-call/.

Q: Where are the Orlando Philharmonic Orchestra offices located?

A: The offices are located at The Plaza Live at 425 N. Bumby Ave., Orlando, FL 32803. Please note, that due to the ongoing pandemic, our offices remain closed to the public. We ask that you do not visit our offices in person at this time, but rest assured that our staff is continuing to work remotely and will be able to assist you via phone or email.

Q: How can I adjust seating, purchase additional tickets, or inquire about upcoming performances?

A: Please feel free to reach out to the Orlando Philharmonic Orchestra Box Office via email at boxoffice@orlandophil.org or via phone at 407.770.0071.

Q: How can I exchange tickets?

A: You may exchange your Season tickets at any time or request an account credit for any concert you are unable to attend. You also receive the first choice of the best available seating for the Season. You may request an exchange or account credit online at: https://orlandophil.org/box-office/#ticket-exchange

Q: I’ve lost my ticket and need it reprinted. What do I do?

A: To request a ticket reprint please visit: https://orlandophil.org/box-office/#ticket-reprint and someone will assist you with your ticket reprint. Please note, that if a ticket is reprinted the first ticket barcode becomes invalid. Please dispose of the old ticket and only use the reprinted ticket.

Q: I’m interested in subscribing or having someone I know subscribe to the 2021-2022 Season. Is it too late?

A: It’s not too late to subscribe to our 2021-2022 Season! Visit www.orlandophil.org to sign up to be notified when new subscriptions go on sale or call 407.770.0071 for assistance. For general inquiries, please feel free to email us at info@orlandophil.org.

Q: Do I have to pay for my subscription in one payment?

A: You do not! You have the option to pay for your subscription in one payment, or you can split it into two 50-50 payments if you renew by June 1st! The second payment will be processed on or after August 1st, 2021.

To make the most of your experience, we recommend that you arrive at least 30 minutes prior to the performance (45 minutes if your tickets are at Will Call.) This will offer you plenty of time to find parking, enter the venue, and make it to your seat.

Late Seating/Re-Entry: Please note that any patrons arriving late or re-entering the theater will be seated during the first appropriate pause in the music, at the discretion of the usher.

While our musicians wear tuxedos and traditional black orchestra dress, formal attire is not a requirement at Orlando Philharmonic performances. We encourage you to wear what makes you comfortable, and enjoy the concert*.

Most Orlando Philharmonic patrons dress as if they were going to dinner at a nice restaurant. Please refrain from wearing strong perfumes or colognes, as they may disrupt other patrons and performers.

*Note that the temperature inside the theaters or at outside venues can fluctuate, so a light sweater is recommended.

There has been much debate about when to clap during orchestra performances, but it is still common for audiences to clap only after a piece is finished. For pieces with several movements, there will be a short pause between each section (your program book will list how many movements a piece has for reference). If you are ever unsure of when to clap, simply wait until the conductor has turned to face the audience, or follow the lead of your fellow concert-goers.

You’ve just gotten to your seat, the orchestra is warming up, and you want to snap a few photos – be our guest! We’re more than happy for you to capture your memories with family and friends, and even check in on social media to let us know that you’re at the concert with us. While the orchestra is performing, we kindly ask that you either turn your phones off or set them on silent, and refrain from audio/video recording or photographing.

There are several parking options for Classics Series and Pops Series concerts located around Calvary Orlando and Festival Park.

Classics & Pops Series Venue Parking Info

Parking for the Focus Series and Symphony Storytime Series is located at The Plaza Live. Parking is free in the lot surrounding the venue, with overflow parking available in front of Old Navy in the Colonial Plaza. Parking often fills quickly, so we recommend that you arrive early for your best experience.

The Plaza Live Parking Info

The Orlando Philharmonic loves to see families enjoying music together. We recommend that our Classics Series and Focus Series performances are best enjoyed by children ages 10 and up. Some of our Pops Series matinee concerts, such as Home for the Holidays: A Midnight Clear, are perfect to enjoy with family.

If you’re looking for a music experience made especially for your little ones, then we invite you to learn more about our Symphony Storytime Series, Young People’s Concerts, and other special events throughout the Season. Browse family-friendly events now.

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