Facts and FAQs
Steinmetz Hall is one of the world’s most acoustically perfect spaces, designed to achieve an N1 sound rating—the lowest level at which humans can detect sound. This lets guests enjoy a range of performances—with or without amplification—by local, national, and international artists. Named after philanthropists Chuck and Margery Pabst Steinmetz, Steinmetz Hall officially opened in January 2022. The one-of-a-kind multiform theater transforms in shape, seating, and sound to accommodate a variety of art forms and events, making it a destination of choice for the world’s most revered and relevant artists.
Q: Where is the “best seat” in Steinmetz Hall?
A: Steinmetz Hall was designed to have no poor seating sections. Each patron, no matter how high up or how far back, should be able to see and hear the orchestra without any visual or aural obstruction.
Q: What are the seating levels for Steinmetz Hall?
A: There are 4 main levels of seating, including the orchestra (level 1), grand tier (level 2), center tier (level 3), and upper tier (level 4). There are also seats along the perimeter of the shell, which can be configured to present performances in the round. Depending on the configuration, the maximum capacity ranges from 1,597 to 1,741 people.
Q: Is Steinmetz Hall accessible?
A: There are 28 wheelchair and companion seat positions in the theater. All public restrooms on all tiers are wheelchair accessible. Elevators access all levels of the theater and wheelchair lifts reach select tiers. Complimentary Assistive Listening Devices (ALD) are also available for most shows. You can also visit the Dr. Phillips Center for the Performing Arts accessibility page for more information.
Ticketing
2023-2024 Classics, Pops, and Super Series subscribers: you will receive your new Steinmetz Hall seating arrangements and tickets by mail.
Subscriptions for all concert series’ can be purchased through the Orlando Philharmonic Orchestra website or by contacting the Frank Santos/Dantin Box Office. Single tickets for concerts that take place at the Dr. Phillips Center for the Performing Arts are sold directly through the Dr. Phillips Center website. After clicking on the “Buy Tickets” button on applicable concerts, you will be directed to their website to complete your purchase. We strongly advise against purchasing on other websites in order to avoid potential scams and fraud. Single ticket purchasers will receive their tickets as Digital/True Tickets.
- Digital/True Tickets: Log into your Dr. Phillips Center account on our website, or True Tickets (wallet.drphillipscenter.org) using your Dr. Phillips Center account details.
- Your True Tickets QR code will activate 1–3 hours before showtime, based on when doors open. Do not screenshot the QR code—it refreshes about every 30 seconds.
- If you didn’t receive the tickets you ordered online: Log into your account to email them to yourself. Or, you can visit will call before your show to have your tickets printed. The ticket account’s owner must show a photo ID and the credit card originally used to buy the tickets.
For more information on ticketing and the Dr. Phillips Center’s Bill & Mary Darden Box Office, please visit the Dr. Phillips Center for the Performing Arts website. The Bill & Mary Darden Box Office opens 2 hours before shows for anyone who needs help or wants to buy tickets.
Parking
Self Parking
Parking for Orlando Philharmonic Orchestra performances can be purchased on the individual event pages on the Dr. Phillips Center website. Both valet and self-parking options are available for Steinmetz Hall performances. Please visit the Parking and Transportation page on the Dr. Phillips Center for the Performing Arts website for more information on costs, parking locations, and more.
Parking Packages through the Dr. Phillips Center
Parking packages will be available for purchase soon for Classics, Pops, and Super Series subscribers. These packages are sold directly through the Dr. Phillips Center for all performances held at Steinmetz Hall.
For more information about parking for the Dr. Phillips Center, please visit: https://www.drphillipscenter.org/explore/visit/parking-and-transportation/ or contact the Darden Box Office at the Dr. Phillips Center by calling 844.513.2014.
Shuttle Service
Please note, due to increased costs and lack of use shuttle services from The Plaza Live to Dr. Phillips Center have been discontinued.
Seating Map
Currently, the seating map can be found on the individual event pages when purchasing tickets. To view the seating map for Orlando Philharmonic Orchestra events, please view the ticketing page for one of our upcoming performances.
