Facts and FAQs
Steinmetz Hall is one of the world’s most acoustically perfect spaces, designed to achieve an N1 sound rating—the lowest level at which humans can detect sound. This lets guests enjoy a range of performances—with or without amplification—by local, national, and international artists. Named after philanthropists Chuck and Margery Pabst Steinmetz, Steinmetz Hall officially opened in January 2022. The one-of-a-kind multiform theater transforms in shape, seating, and sound to accommodate a variety of art forms and events, making it a destination of choice for the world’s most revered and relevant artists.
Q: Where is the “best seat” in Steinmetz Hall?
A: Steinmetz Hall was designed to have no poor seating sections. Each patron, no matter how high up or how far back, should be able to see and hear the orchestra without any visual or aural obstruction.
Q: What are the seating levels for Steinmetz Hall?
A: There are 4 main levels of seating, including the orchestra (level 1), grand tier (level 2), center tier (level 3), and upper tier (level 4). There are also seats along the perimeter of the shell, which can be configured to present performances in the round. Depending on the configuration, the maximum capacity ranges from 1,597 to 1,741 people.
Q: Is Steinmetz Hall accessible?
A: There are 28 wheelchair and companion seat positions in the theater. All public restrooms on all tiers are wheelchair accessible. Elevators access all levels of the theater and wheelchair lifts reach select tiers. Complimentary Assistive Listening Devices (ALD) are also available for most shows. You can also visit the Dr. Phillips Center for the Performing Arts accessibility page for more information.
Directions to Steinmetz Hall
Address: 445 S Magnolia Avenue, Orlando, FL 32801
Health and Safety
As of March 7 mask requirements have been lifted for indoor events at the Dr. Phillips Center and masks will no longer be required for patrons of OPO performances.
For the most up-to-date information on our COVID-19 protocols, please see the Health and Safety Guidelines on our website.
These health and safety updates are in agreement with the Center for Disease Control and Prevention’s newly released rate of transmission data and recommendation for Orange County. For more information on Health and Safety guidelines for Steinmetz Hall, please visit the Dr. Phillips Center for the Performing Arts website.
2022-2023 Classics, Pops, and Super Series subscribers: you will receive your new Steinmetz Hall seating arrangements and tickets by mail.
For single ticket purchases: there are multiple options for obtaining your single ticket purchases for performances in Steinmetz Hall:
- Digital/True Tickets: Log into your Dr. Phillips Center account on our website, or True Tickets (wallet.drphillipscenter.org) using your Dr. Phillips Center account details.
- Your True Tickets QR code will activate 1–3 hours before showtime, based on when doors open. Do not screenshot the QR code—it refreshes about every 30 seconds.
- Print-at-home: After you get your email confirmation, you’ll get a second email with your tickets as an attachment. You’ll need to print them yourself before arriving.
- If you didn’t receive the tickets you ordered online: Log into your account to email them to yourself. Or, you can visit will call before your show to have your tickets printed. The ticket account’s owner must show a photo ID and the credit card originally used to buy the tickets.
For more information on ticketing and the Dr. Phillips Center’s Bill & Mary Darden Box Office, please visit the Dr. Phillips Center for the Performing Arts website. The Bill & Mary Darden Box Office opens 2 hours before shows for anyone who needs help or wants to buy tickets.
Parking for Orlando Philharmonic Orchestra performances can be purchased on the individual event pages on the Dr. Phillips Center website. Both valet and self-parking options are available for Steinmetz Hall performances. Please visit the Parking and Transportation page on the Dr. Phillips Center for the Performing Arts website for more information on costs, parking locations, and more.
Parking Packages through the Dr. Phillips Center
You can now purchase a variety of different parking packages directly through the Dr. Phillips Center for all performances held at Steinmetz Hall.
The price of your parking package will be based on the parking lot and valet service that you choose. For our Super Series, Classics and Pops subscribers, the following season parking packages are available:
|City Commons Garage||$78.00||$143.00|
The parking packages labeled with “Valet” will include one parking pass and one valet pass per concert in your concert series. For parking packages in the Seaside Garage and City Commons Garage, valet is NOT included. To use your parking pass, you will need either a Print-At-Home ticket, a physical ticket (only available for pick up in person at the Dr. Phillips Box Office), or a TrueTicket to present to the parking attendant upon your arrival.
If you’d like to consider buying one of the above listed packages online, please visit one of the website links below that coordinates with the subscription package you hold for the OPO for this season:
Super Series Evening: https://tickets.drphillipscenter.org/booking/package/bestavailable/762
Super Series Matinee: https://tickets.drphillipscenter.org/booking/package/bestavailable/763
Classics Evening: https://tickets.drphillipscenter.org/booking/package/bestavailable/758
Classics Matinee: https://tickets.drphillipscenter.org/booking/package/bestavailable/759
Pops Evening: https://tickets.drphillipscenter.org/booking/package/bestavailable/760
Pops Matinee: https://tickets.drphillipscenter.org/booking/package/bestavailable/761
For more information about parking for the Dr. Phillips Center, please visit: https://www.drphillipscenter.org/explore/visit/parking-and-transportation/ or contact the Darden Box Office at the Dr. Phillips Center by calling 844.513.2014.
The Orlando Philharmonic Orchestra is proud to announce it will be offering a NEW Bus Shuttle Service from The Plaza Live to Steinmetz Hall at the Dr. Phillips Center, for the Classics and Pops Series performances in the 2022-2023 Season!
The Shuttle Service will allow you to purchase a shuttle pass on site at The Plaza Live, where you can park your vehicle for free. Then hop on the continuously running shuttle to the Dr. Phillips Center, where you will be dropped off at the main entrance doors located at 445 S Magnolia Avenue.
For your convenience, the Shuttle Service will begin running 2 hours prior to all concert times at Steinmetz Hall (for both Matinee and Evening performances) and it will return you to The Plaza Live at the end of the performance. The Shuttle will also run intermittently during the performance in the event you need to return to your vehicle.
The Shuttle Service will be available on site at The Plaza Live. Each patron riding the shuttle will need to purchase a pass.
Season passes and individual ride tickets will be sold at the shuttle departure point on concert days. You will also have the option to pay for a single concert only if you plan to use the shuttle for one concert or you can purchase a pass for the full season. The Shuttle Service will take CASH AND CARD on site at The Plaza Live.
|Single Concert Ride Only||$5.00||$5.00||$5.00|
With the purchase of a full parking shuttle subscription, you get one performance’s worth of transportation for free!
NOTE: One shuttle per event will have ADA accommodations for the Shuttle Service. It will include a lift to board the shuttle for wheelchairs, walkers, and non-step patrons. Be advised there are stairs to get into the shuttle.
Important Things to Keep in Mind if using the Shuttle Service:
- Boarding the shuttle will take place on the South end of The Plaza Live building in the large back parking lot area.
- Allow yourself enough time to catch the shuttle, arrive at the Dr. Phillips Center, have your ticket scanned and get to your seats prior to the performance start time. Admittance into Steinmetz Hall after the performance begins may not be permitted by front of house staff. The OPO will not issue refunds for late arrivals that result in denied access into the hall.
- Return trips will pick up in front of the main entrance to the Dr. Phillips Center and will run up to two hours after performances have ended.
- There is no additional fee for extra rides if you need to return to your vehicle for any reason.
- If you’ve purchased a Shuttle Service ticket, all sales are final.
For any questions, please reach out to the Frank Santos / Dan Dantin Box Office by calling us at 407.770.0071, emailing our Patron Services Team at email@example.com, or stopping by in person.
Currently, the seating map can be found on the individual event pages when purchasing tickets. To view the seating map for Orlando Philharmonic Orchestra events, please view the ticketing page for one of our upcoming performances.
There are enhanced safety and cleaning measures in place for you, our staff, and musicians. You must follow all posted instructions when entering our performance venues.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens with underlying medical conditions are especially vulnerable.
By visiting the Orlando Philharmonic you voluntarily assume all risks related to exposure to COVID-19.