Health and Safety Guidelines

We’re working to keep you and our community safe.

Our first priority is the safety of our patrons, staff, and performers. The Philharmonic will follow the guidance from federal, state, and local officials to make safety our top priority.

For the latest COVID Safety Information from the Orange County Government, click here.

See below for important details to know before you visit your Orlando Philharmonic Orchestra.


For general information or questions,  please email info@orlandophil.org or call 407.896.6700. For all questions regarding ticketing or subscriptions, please email boxoffice@orlandophil.org or call 407.770.0071. If you reach the voicemail box at our offices, please leave a voicemail and know that someone will return your call to assist you. You can also Request a Call from our Box Office staff.

Things to Know Before Your Visit

Enhanced Cleaning Measures

  • All of our venues are cleaned thoroughly before and after performances, with enhanced sanitation procedures.
  • The Plaza Live venue has been outfitted with 10 new air filtration systems using state-of-the-art UV sanitization to ensure the health and safety of our audiences. Bathrooms have been updated with touchless appliances and new equipment can be found around the lobby such as hand sanitizing stations, sneeze guard protection for box office and bar staff, and new barricades for outdoor performances. These new safety features were provided by federal funding through the CARES Act distributed through Orange County and United Arts of Central Florida.

Social Distancing

  • At this time, all performances will be sat at full capacity with no socially distanced seating.

Digital and Print-at-Home Tickets

  • For all events, we have introduced print-at-home tickets– tickets that are sent to the email address associated with your Orlando Philharmonic account.
    • You should receive an email from boxoffice@orlandophil.org with the subject line “Your Print at Home Ticket(s) from Orlando Philharmonic”. Attached to the email is a PDF file containing your ticket(s).
    • You have two options for bringing these tickets to the concert: you may print them at home or show them on your phone when arriving at the venue.
    • For Symphony Storytime and Resonate Festival: you will not receive print-at-home tickets, as seating is General Admission. Instead, all patrons will be checked in at the doors of The Plaza Live based on a master list of concert ticket holders. You will still receive a confirmation in your email after purchasing your tickets. This excludes individuals holding an all-access pass to all six concerts in the 2021 Resonate Festival, who will receive a badge and lanyard at check-in.

Face Masks

  • As of March 7 mask requirements have been lifted for indoor events and masks will no longer be required for patrons of OPO performances.For the most up-to-date information on our COVID-19 protocols, please see the Health and Safety Guidelines on our website.

Hand Sanitation Stations

  • Multiple hand sanitation stations will be available for use throughout all venues.
  • Restrooms will also be available to allow for hand washing throughout the event.


COVID-19 WARNING

There are enhanced safety and cleaning measures in place for you, our staff, and musicians. You must follow all posted instructions when entering our performance venues.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens with underlying medical conditions are especially vulnerable.

By visiting the Orlando Philharmonic you voluntarily assume all risks related to exposure to COVID-19.

Additional Resources

Click here for a useful guide about improving mental health during the COVID-19 pandemic.

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