Auditions & Employment

Desired Start Date: July 1, 2025
Position: Education and Community Coordinator
Reports to: Director of Education and Community
Status: Full-time, Non Exempt
Salary: $18.50/hour
Benefits: Available after 60-day waiting period

Job Summary

The Education and Community Coordinator is part of the Education department and works closely with the Director of Education and Community. The ideal candidate for this position will be an independent worker familiar with the education and community programs of the Orlando Philharmonic Orchestra.  This person will be responsible for implementing and executing the programs within the education department. They must be able to work flexible hours, with some nights and weekends required.

Specific Duties & Responsibilities

• Ensure that OPO education and community programs are engaging, effective, and reflect best practices
• Research current learning approaches and trends in educational content, communications, and delivery
• Design and oversee scheduling and implementation of programs both school-based and community-based
• Work within budgets set by department director
• As an integral member of the Education and Community team, contribute to overall program development and future direction
• Provide on-site leadership and oversight at education and community engagement programs.
• Provide support and other duties as assigned

Minimum Qualifications

• Exceptional organizational skills
• Excellent written and verbal communication skills
• Ability to work both independently and collaboratively
• Comfort and experience in both music performance and education settings
• Ability to multitask and prioritize working on various projects simultaneously
• Ability to work evenings and weekends, as required
• Must be able to travel to different locations for services

Preferred Qualifications

• An undergraduate degree in a music or arts administration related field
• Advanced knowledge of non-profit organizations
• Excellent customer service skills
• Demonstrated organizational skills with proven ability to effectively prioritize workload.
• Ability to work long hours and nontraditional shifts, evenings, and weekends due to performance schedule.
• Professional demeanor, superior communication skills, comfort in high-pressure situations, adaptable, solutions-oriented problem solver.
• Proficiency in Microsoft Word, Excel, Outlook, Google Drive, SharePoint
• Experience with OPAS and Tessitura

Physical Requirements

• Ability to walk or stand for extended periods.
• Ability to lift up to 25 pounds.
• Valid driver’s license, clean driving record, and access to a personal vehicle

To Apply

Please send a one-page resume and cover letter to:

Amy Conrod, Director of Education and Community

aconrod@orlandophil.org

All applicants who are offered employment with the OPO will be subject to a background investigation. Offers of employment are contingent on the successful completion of a background investigation as well as a reference check. 

The Orlando Philharmonic Orchestra provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Position Summary

The Patron Services Associate is responsible for maintaining excellent customer service for patrons of the Orlando Philharmonic Orchestra Box Office. This position will report to the Patron Services Manager. Additional duties will include general administrative support. The Patron Services Associate must be able to work flexible hours, with some nights and weekends required. An ideal candidate is someone who can be self-directed, creative, and able to adapt to changing priorities while keeping a positive and upbeat attitude.

Essential Job Functions

• Complete day-to-day Box Office tasks for the Orlando Philharmonic Orchestra (OPO) including but not limited to managing, tracking, and assisting patron emails and voicemails, selling tickets and subscriptions to patrons, distributing tickets, printing Will Call, processing and sending gift certificates.
• Sell tickets and provide excellent customer service to Orlando Philharmonic patrons by phone, in person, or by email.
• Work directly with the Patron Services Manager to achieve department goals.
• Attend and participate in weekly Sales/Marketing meetings.
• Managing Box Office & Will Call for the night of performance operations, including education, and community performances.
• First line of contact for patrons contacting the OPO Box Office.
• Fulfill ticket donation requests or any other ticketing requests directed under the supervision of the Patron Services Manager.
• Independently work during scheduled Box Office hours, both in the office during operational hours and at Will Call for concert days as instructed by the Patron Services Manager.
• Assist with the concert set up at various venues.
• Other duties as assigned.

Required Competencies

• Flexible and the ability to multitask
• Must be able to work in person at the office or during concerts, this position is not remote
• Excellent verbal and written communication skills
• Able to problem-solve and adapt to changing priorities with a positive attitude
• Deep knowledge of the Central Florida community is strongly preferred
• Ability to work as part of a collaborative team
• Passion for the arts and dedication to supporting the mission of the OPO with experience in a nonprofit environment
• Available to work nights and weekends, as needed
• Knowledge and interest in classical music preferred
• Must have reliable transportation to travel throughout the Central Florida community

Education and Experience Required

• Previous professional arts organization work is desired
• High School Diploma and working towards a higher degree, or equivalent work experience required
• Experience in customer service and/or ticket office sales
• Professional demeanor, able to deescalate conversations, provide a positive attitude, and present themselves professionally at all times
• Intermediate proficiency with the use of computer programs, including but not limited to: Microsoft Office, including Word, Excel, and Outlook
• Experience in Tessitura CRM or other ticketing CRM preferred

Compensation

This is a non-exempt position paying $16/hr working approximately 30 hours per week. This position is required to be in person. Evenings and weekends and some holidays may be required.

This position qualifies for paid time off and benefits in accordance with the OPO employee handbook.

Application Instructions

Send resume and cover letter to Sophia Mignon at smignon@orlandophil.org

No phone calls, please.

All applicants who are offered employment with the OPO will be subject to a background investigation. Offers of employment are contingent on the successful completion of a background investigation as well as a reference check. 

The Orlando Philharmonic Orchestra provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.